What are the potential benefits of virtual mental health care?

• Convenient: Virtual visits do not require travel. This can make it easier to fit appointments into a busy schedule.

• Flexible: People can typically schedule telehealth appointments with less notice and at more flexible hours than in-person care.

• Accessible: Virtual appointments may reach people who cannot easily access in-person care, including those who cannot drive or live in remote areas.

• Comfortable: Connecting with a provider online may feel less intimidating than in-person care.

What are the potential drawbacks of virtual mental health care?

• Access to technology: Online appointments require an internet connection and a device like a smartphone or computer.

• Issues with technology: A poor internet connection or malfunctioning device can disrupt an online session. Navigating different devices or platforms can also be confusing.

• Privacy concerns: Virtual visits may feel less private if people nearby can see or overhear an appointment. Additionally, some people may feel uncomfortable using a camera at home, particularly if a provider can see their surroundings.

What should I consider when looking for a telehealth provider?

• Insurance: Check with your insurance provider or your health care provider's billing department to confirm your insurance covers telehealth appointments, as policies vary from state to state.

• Security: Find a provider who uses a secure platform that protects your privacy and verifies your identity.

• Experience: Look for a provider who has experience treating your symptoms. Ask them about their treatment methods and how long treatment typically takes.

• Free introductory session: Consider a provider who offers a free introductory session to decide whether they’re a good match.

Courtesy of National Institute of Mental Health